Zonko Contact
Meet the Canadian team behind Zonko and learn how to reach us with feedback, tips, corrections and partnership questions.
contact@zonko.online for general questions, replies within two business days.
Editorial tips
Send promo leaks, payout reports and review suggestions to our writers.
Reader feedback
We read every message and update guides where Canadian readers spot gaps.
Safer gambling
We respond to harm minimisation enquiries before everything else.
Who is Zonko and where do you sit in the Canadian market?
Zonko is built and run by a small team of long time iGaming professionals, product designers and player support specialists who all play online themselves. Between us we have built and operated casino lobbies, sportsbook trading floors and payments stacks for some of the biggest names in the European and North American markets. We started Zonko because the Canadian online casino space deserved a calmer, more honest option that put the player first and the marketing second.
The team is distributed across Toronto, Vancouver and Halifax, with editorial reviewers based in each region so the guides reflect how the market actually looks where you live. Payments specialists sit in Toronto, support runs out of Halifax during the day and Vancouver overnight, and the engineering team is split across the country so the platform keeps moving twenty four hours a day. Every senior team member has personally placed a withdrawal through every payment method we recommend, which is the kind of detail that shapes how the cashier feels in your hands.
What is the player promise behind the lobby?
We test every game release on real devices before it appears on the lobby, publish clear bonus terms with no hidden conditions, and pay verified withdrawals as quickly as the chosen payment method allows. Our support team is trained on responsible gaming first, payments second, and bonuses third, in that order. If we get something wrong, we fix it fast and follow up with the player directly rather than waiting for a complaint to escalate. That standard is documented in our internal player charter and quoted in our annual report to the licensing body.
We also commit to no aggressive marketing. You will not receive marketing emails unless you opt in. You will not see notifications during a self exclusion period. You will not get nudges to deposit again after a withdrawal request. If a session goes long, the reality check pops up at your chosen interval and gives you the option to take a break. None of that is unique on its own, but the combination is rare enough to be worth saying out loud.
How do I contact the right team?
Email contact@zonko.online for general questions and reader feedback. For partnership and operator enquiries use partners@zonko.online. For corrections or factual disputes use editor@zonko.online and include the page URL plus the specific claim you would like reviewed. We aim to reply within two business days. If your message relates to safer gambling support, we will point you to the ConnexOntario helpline on 1-866-531-2600 first, then respond to your query as quickly as we can.
Live chat sits inside the player account for funded customers and handles account, payment and bonus questions twenty four hours a day. Average wait time runs under two minutes during Canadian daylight hours and rarely passes five minutes overnight. The chat agents can handle most queries inside a single session without needing to escalate, and any case that does need a follow up is tracked with a reference number so you can pick up where you left off.
What is the postal address and the legal point of contact?
Zonko Editorial, PO Box reserved for postal correspondence. We do not accept walk in visits. For legal notices please email editor@zonko.online first so we can confirm the correct postal route. The licensed entity sits behind the operator footer with a current licence number that links straight to the regulator's public register, and the registered office address is available on request through the legal email channel above.
19+. Gamble responsibly. Terms and conditions apply.